Blog 13, THE MEDIATION EXPERTS – The satisfied Client and Parties
We recently conducted a Brisbane Mediation regarding a matter between 2 mid-level employees. It was a very difficult matter with a long history of conflict, co-workers taking sides and one accusing the other of bullying and harassment. The employer informed us that mediation was the company’s last attempt to resolve the problems. If the matter did not resolve at mediation, the employer was going to fire one or both parties. Both parties presented as very emotional, angry, bitter and positional. I did however find the parties individually to be nice people who wanted to resolve the issues between them. While they were difficult clients, we were able to slowly work through the issues. I found that managing the process was intriguing and hard work to keep the parties focused on the ultimate goal of resolution. After 6 hours, with several breaks and private sessions, the parties were able to reach a full agreement. It was wonderful to watch as the parties at the end were talking to each other about plans, ideas and strategies for the company. I was given authority to speak with the employer afterwards and the company was relieved that the conflict was over and the employees had resolved it. I left the premises exhausted but feeling happy as I had assisted parties and clients in resolving conflict. I enjoy my job.