SIGN IN YOUR ACCOUNT TO HAVE ACCESS TO DIFFERENT FEATURES

FORGOT YOUR PASSWORD?

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!
  • LOGIN

Mediators Brisbane

  • Mediators Brisbane
  • Mediation Services
    • Family mediation Brisbane
    • Real Estate mediation Brisbane
    • Workplace mediation Brisbane
    • Workcover claims Brisbane
    • Personal injury claims Brisbane
    • Commercial mediation Brisbane
    • Business mediation Brisbane
    • Will & Estate mediation Brisbane
  • Arbitration
  • About Us
  • Blog
  • Training
  • Contact
Call - 1800 803 903
  • Home
  • Blog
  • Dealing with Challenging Clients and Lawyers: The Four Agreements
 

Mediators Brisbane Blog

Monday, 25 February 2019 / Published in Blog

Dealing with Challenging Clients and Lawyers: The Four Agreements

Farley was once again invited to give a presentation to a medium sized law firm yesterday on dealing with challenging clients and lawyers. Those of you who have met Farley will be familiar with his friendly personality and witty sense of humor which helped ensure everyone stayed involved and intrigued throughout!

During this presentation Farley shared a particular secret of his own success as a mediator:

‘The Four Agreements,’ Don Miguel Ruiz’s famous book published in 1997.

Farley draws on these four agreements in his day-to-day work as a mediator and in all aspects of his life:

The 4 agreements are:

1.              Be impeccable with your word

2.              Don’t make assumptions

3.              Don’t take things personally

4.              Always do your best

By remembering the 4 agreements and using the points given below Farley maintains that practitioners are more likely to achieve success and relieve stress from both the client and themselves during the mediation process.

 So remember:

  • Communication is key to building trust and a rapport.
  • Discuss all issues and explain everything clearly.
  • Focus on goals/strategies.
  • Manage expectations.
  • Prepare yourself and the client.
  • Don’t take things personally – avoid confrontation.
  • Take regular breaks.
  • Be firm but fair and remain calm, collected and patient.
  • Always work towards a win/win.
  • Remember mediators are humans too.

We can all adhere to this advice so let’s move forward smiling, and put these points into action in future work with clients or colleagues alike!

Written by Bernadette Fryer, Executive Assistant to Farley S. Tolpen

Farley S. Tolpen and The Mediation Experts can be contacted on 1800 803 903 or Farley.Tolpen@mediationexperts.com.au

Website: www.TheMediationExperts.com.au

What you can read next

The Art of Dealing with Difficult Clients and Difficult Lawyers
Blog 10, THE MEDIATION EXPERTS – Seventh Trait
Mediation – The Process of Healing

Recent Posts

  • Dealing with Challenging Clients and Lawyers: The Four Agreements

    Farley was once again invited to give a present...
  • The Art of Dealing with Difficult Clients and Difficult Lawyers

    The Art of Dealing with Difficult Clients and D...
  • Mediation with Donald Trump

    As a US expat, I am on average asked 3 or 4 tim...
  • The joys of mediation

    I have devoted my life in assisting people to r...
  • Mediation & mindfulness work in synchronicity

    At first glance, mindfulness and mediation are ...

Archives

  • February 2019

ABOUT US

The Mediation Experts is an alternative dispute resolution organization with a team of professionals who assist parties to resolve disputes/conflict and/or issues efficiently, quickly and effectively, without the stress, expense and unknown result of litigation. The Mediation Experts assists parties in identifying and explaining their issues, exploring the issues, discussing options and seeking a mutual resolution.

CONTACT US

1800 803 903

CONNECT WITH US

SHARE

  • Mediators Brisbane
  • Mediation Services
  • Arbitration
  • About Us
  • Blog
  • Training
  • Contact

Designed & developed by Wollopit.

TOP
CALL FREE
SMS
EMAIL