Take about 40 people from all walks of life; CEOs, COOs, HR, Managers, Department Heads.   Gather in a training session and mix for three hours.

Engage their attention, stir it up a bit and apply a bit of heat…..

• How does workplace conflict occur?
• How to recognize it?
• How to manage difficult employees?
• What do you do with team members, colleagues and superiors when they’re at complete opposite sides?
• How do you resolve workplace conflict?

And most importantly –

Why does mediation work so well in resolving conflict?

My Masterclass included discussions on various topics/ Amongst them….

• dealing with difficult employees
• preventing conflict in the workplace
• managing and resolving conflict  – both internally and externally
• building a productive and happy workplace
• statistics,
• achieving goals
• assisting resolution

Finally we did a role play showing how mediation works from start to finish.

There were lots of questions.

As I packed up, I knew I had dished up just the right ingredients to help various people and organisations to learn how to manage and resolve conflict.

I was really pleased….